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SERVICE

Heiniger products are built to last. However, correct operation and maintenance are both important to ensure this longevity. We offer a comprehensive manual for all our products and our UK team can help you source parts for your Heiniger machine.

We offer operator support and a spare parts service, but also suggest that you use our video library as a way to better understand our products. The videos below have been created to help you get the most out of your Heiniger product and contain useful tips to help it perform better for longer.

You can download manuals, source spare parts and find a wealth of helpful information by selecting from these options:

Manuals

Spare Parts

Testimonials

I got my blades back and they cut!!!!!!! I was almost crying believe me and I have no words to describe how grateful I am. Thank you thank you!! – Nina

Thank you so much Shaunie. Your service has been excellent, I am very thankful for that! Appreciate all your help, have a great day  – Ella

Morning Shaunie, A massive thank you I received my clippers back last Thursday amazing turn around!  All the best – Georgina

Hello Shaunie, I have just spoken to James and I would like to thank you very very much. I really appreciate what you have done for my friend and I and I am over the moon with the outcome. Thank you. Thank you also for the QR code – Jo

Service Team

Shaunie Tottle

Shaunie Tottle

Service Manager

“We offer operator support and a spare parts service, but also suggest that you use our video library as a way to better understand our products. The videos below have been created to help you get the most out of your Heiniger product and contain useful tips to help it perform better for longer.”

Shaunie repairing clipper
Lewis repairing clipper
Shaunie Grinding
Shaunie sharpening scissor

Service and Repair Process

October 31
1. Congratulations, you’ve bought a Heiniger product
October 31

1. Congratulations, you’ve bought a Heiniger product

October 31
2. Your Heiniger product needs a service or repair
October 31

2. Your Heiniger product needs a service or repair

October 31
3. Take it to the retailer you bought it from
October 31

3. Take it to the retailer you bought it from

October 31
4. The retailer will send it to Heiniger’s service team
October 31

4. The retailer will send it to Heiniger’s service team

October 31
5. Our team will give you a quote within 24 hours
October 31

5. Our team will give you a quote within 24 hours

Warranty Registration Form

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Heiniger YouTube Channel

Please see the link to our YouTube channel – check out our ‘how to series’ to understand tensioning on a Heiniger clipper and much more!
www.youtube.com/@HeinigerUK

Our product and service videos

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